Memories & Milestones, LLC mission is to provide all customers with high quality personalized keepsake items in a timely manner while providing “all-inclusive” personalization at a fair and reasonable price. Our products are designed to provide the customer with a commemorative reminder of their life’s special memories and milestones and are intended to be heirloom quality. The engraving will always be clear, precise and accurate and when desired, totally customized.  Each order will be processed and fulfilled with total care and reverence toward quality and accuracy and will be produced in the fastest possible turnaround. The customer should always expect to find Memories & Milestones, LLC to be accessible and friendly via several methods of communication and employees always willing to accommodate the customer’s needs.  All items and personalization have the potential to be customized and it is the desire of this company to fulfill the desires of the customer first; customer service should always be our number one priority. Memories & Milestones, LLC will maintain an internet e-commerce store front for on-line transactions capable of processing orders through a secure server.  On-line orders will be immediately processed and shipped in a timely manner. All customers will be entered into an internal database for future marketing and communications but no information contracted from the ordering process will be sold or used externally for any reason.  Memories & Milestones, LLC stands firmly behind our privacy policy . Customers wishing to place orders off-line can do so by placing a phone call or through the mail. Memories & Milestones, LLC strives to produce the best quality engraving and personalization for the most competitive price and values every customer. We will strive to surpass customer expectations of quality and undermine expectations of price.  Memories & Milestones, LLC is committed to providing excellent quality and customer service and will encourage and reward customer referrals.  Memories & Milestones, LLC subscribes to the “customer is always right” policy and will take deliberate steps to achieve satisfactory customer service.  We will proudly stand behind every product and produce each item with care and the utmost regard toward quality.  Great efforts will be made to eradicate any unsatisfactory items in a timely fashion while maintaining a friendly demeanor.  Company errors will be corrected and shipped at our expense and additional compensation in the form of a discount or promotion will be offered to attempt to ensure customer loyalty.  Memories & Milestones, LLC is aware that a negative public image and poor public approval rating will significantly effect sales and every effort will be made to right any wrong.   We promote creativity among our employees and encourage new ideas and fresh thinking in all aspects of our company. We encourage all employees to speak freely and openly about any concerns or questions regarding their position and/or the company at large and promise not to hold them in contempt for voicing their opinion or ideas.  All ideas, including new products and concepts, production efficiency, sales and marketing, website and development will remain the sole property of Memories & Milestones, LLC. Employees will be rewarded for successful implementation of their ideas, maintaining high quality standards, safety and the respect of their fellow employees.  Memories & Milestones, LLC recognizes MIOSHA standards and will strive to maintain safe, environmentally conscious facilities, and a pleasant, comfortable and casual working environment for all employees.